Flixiy reserves the right to modify this policy at any time. Users will be notified through the platform or their registered email. Continued use after an update constitutes acceptance of the revised policy.
Flixiy Logistics, a subsidiary of Al-Imdad Al-Murwan for Logistics Services, is committed to protecting the privacy of its users, whether they are clients or service providers. This policy explains how information provided or collected during the use of the platform or any of its digital services is gathered, used, and protected. By using the platform, you acknowledge that you have read, understood, and agree to this policy.
First: Information We Collect
Personal Identification Information:
Full Name
National ID or Commercial Registration Number
Mobile Number and Email Address
Payment and Billing Information
Geographic Location or Company Address
Non-Identifiable Information:
Platform usage data (e.g., time, date, and browser type)
IP addresses
Technical information related to the devices or applications used
Second: How We Use This Information
We use the information collected for the following purposes:
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Enable efficient provision of logistics and warehousing services
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Process requests for quotes and operational services
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Official communication regarding orders, technical issues, or payments
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Enhance user experience and develop the platform
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Comply with local regulations and regulatory requirements
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Investigate any potential violations or unlawful activities
Third: Information Protection
We implement administrative, technical, and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or damage, such as:
Encrypting sensitive data during transmission and storage
Assigning specific access permissions to employees based on the “least privilege” principle
Conducting periodic vulnerability assessments and security tests
However, the internet is not a 100% secure environment, and we cannot guarantee absolute protection, but we are committed to making every effort to safeguard your data.
Fourth: Information Sharing
We do not sell or rent your information to any third party. However, we may share information with:
Service providers collaborating with Flixiy (e.g., storage or transportation companies), solely to perform the requested services
Governmental or judicial authorities when there is an official request or legal obligation
Third parties in the event of a potential acquisition or merger, with prior notification to users
All parties with whom information is shared are bound by confidentiality agreements
Fifth: Cookies
We use cookies to enhance user experience and analyze browsing behavior. Users can disable them in their browser settings, but doing so may affect certain platform functionalities.
Sixth: User Rights
Users have the right to:
Request a copy of their personal data stored with us
Update or correct their data through their account or by contacting us
Request account deletion and removal of their data (while retaining what is required by regulatory obligations)
Seventh: Data Retention Period
We retain information as long as necessary to provide services or comply with regulatory obligations.
Eighth: Minors’ Privacy
The platform does not target children or minors under the age of 18, and we do not intentionally collect their data.
Ninth: Privacy Policy Updates
Tenth: Contact Us
For any inquiries regarding the privacy policy or to exercise any of the above rights, you can contact us via:
Email: [info@flixiy.com]
Or through the support center within the platform.
Note: This policy is prepared in both Arabic and English. In case of any conflict, the Arabic version shall prevail.
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